FAQ

Do I have to go to the ticket office before entering?

No, this is not necessary. You can either top up an existing keycard using the card number or pick up the ticket at the pick-up machines at all valley stations.

Is there a discounted price?

Various discounts (groups, invalids, etc.) are available only at the cash desks with appropriate proof.

May I buy severeral lift tickes in one transaction?

The purchase of multiple tickets (cable car or boat) in one order is possible. The data of the tickets are linked and stored on "My account". Likewise, the administration of the tickets is done on "My account" and the already registered data like Name, keycard number, etc. will be available for the next order.

Are dogs allowed in cable cars?

Yes, it is allowed to bring dogs. A ticket must be purchased. All dogs are required to wear a leash and muzzle, these can be rented at the valley stations for a fee.

What payment options do I have when I purchase online?

You have the option to pay online with Master, Visa or debit card as well with applePay. Please make sure that your credit card is registered for 3D-Secure, otherwise the payment cannot be completed in the online shop. The 3D-Secure protects your credit card payments in online stores. If you still have a card without 3D-Secure, please contact your bank or card issuer.

I lost my ticket or forgot it at home. What should I do?

All orders are listed in our account of Schmitten-Onlineshop. There you can find the booking confirmation anytime.

Do multi-day ski passes have to be used on consecutive days?

Yes, multi-day ski passes are valid on consecutive days. There are also the flexible tickets 5 in 7 days or 10 in 14 days, where you can choose the ski days yourself within this amount of days.

Where do I find the chip/keycard number?

The number of your chip/keycard is printed on the plastic card.

 

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